Client Relationship
When you open an account with Dupoin Cambodia, your contractual relationship is established with Dupoin Markets (Cambodia) Co., Ltd., as identified in your account opening documents and Client Agreement.
Client Agreement and Terms
Your relationship with Dupoin Cambodia is governed by the Client Agreement, Terms and Conditions, Risk Disclosure, and other applicable legal documents provided to you.
Account Opening and Verification
Before your account can be approved and activated, Dupoin Cambodia is required to collect and verify certain information in accordance with applicable regulatory requirements. We may request personal information, source of funds information, trading experience, and other information required for KYC, AML, sanctions screening, and regulatory compliance. Your account will only be approved once all required information and documentation have been received and verified.
Use of Services
Once your account has been approved, you may access the financial products, trading platforms, and services made available by Dupoin Cambodia, subject to product availability, account status, applicable regulatory requirements, and the relevant legal documents.
Client Responsibilities
Clients of Dupoin Cambodia are responsible for providing accurate and complete information, protecting their login credentials, monitoring their account activities, understanding the risks associated with trading, and complying with the Client Agreement, platform rules, and applicable company policies.
Complaints Policy
Dupoin Cambodia is committed to handling client complaints fairly, promptly, and transparently. If you wish to raise a concern or submit a formal complaint, please follow the procedures set out in our Complaints Handling Procedure, which is available on this website.
Client Agreement and Terms
The client relationship is governed by the Client Agreement, Terms and Conditions, Risk Disclosure, and any other applicable documents provided to you by Dupoin.