Deposit and Withdrawal

Hassle-Free Deposit & Withdrawal

Our goal is to make global financial markets more accessible to you. This is why we simplified deposits and withdrawals as much as possible. We offer secure and fast online payment methods in multiple currencies.

Deposit

Dupoin provides convenient and secure options for deposits and withdrawals. Dupoin takes appropriate measures to protect clients and comply with applicable AML requirements. For security and compliance purposes, Dupoin does not accept deposits from third parties.

Local Bank Transfer

Accepted currency: USD

Deposit method: Bank Transfer

Execution time: Instant - 10 mins

Cost: Free

Segregated Account *

Account Name
Dupoin Markets (Cambodia) Co.,Ltd_CMA
Bank Name
Advanced Bank of Asia Ltd.
Account No.
002894233
Swift Code
ABAAKHPP

Account Name
Dupoin Markets (Cambodia) Co.,Ltd_CMA
Bank Name
ACLEDA Bank Plc.
Account No.
0001-02924468-15
Swift Code
ACLBKHPP

Account Name
Dupoin Markets (Cambodia) Co.,Ltd_CMA
Bank Name
WING Bank (Cambodia) Plc.
Account No.
100403250
Swift Code
WIGCKHPP

Account Name
Dupoin Markets (Cambodia) Co.,Ltd_CMA
Bank Name
Bank for Investment and Development of Cambodia Plc.
Account No.
703700213917
Swift Code
IDBCKHPP

Account Name
Dupoin Markets (Cambodia) Co.,Ltd_CMA
Bank Name
Canadia Bank Plc.
Account No.
001-000-443-1958
Swift Code
CADIKHPP

* There may be charges incurred when transferring USD from another bank into our segregated bank account. Dupoin does not impose any charges on deposit.

Withdrawal

We offer a fast and convenient method for withdrawing funds from your account.

Processing method
Bank Transfer
Processing time
up to 2 hours, applicable on business days only

Please note that you can only withdraw funds from your trading account to a bank account held under your name. Dupoin is unable to facilitate funds transfers to or from third-party accounts.

*Important information:

1. All payments are subject to security checks and we may request more information from you before returning your funds, such as a screenshot of your bank statement or proof of identity.

2. We'll normally remit money in the same method and to the same place from which it was deposited. However, we may consider a suitable alternative at our absolute discretion.

3. International bank wire transfers may incur fees charged by your bank. Please check with your bank for more information.

FAQs

Depositing Funds

What accounts can I use to deposit?

You must use your own personal payment accounts for deposits. We will not accept direct payments or payments to third parties. All the information you can find in the Client Area.

Why did my deposit fail?

Failure to make a deposit usually occurs due to insufficient funds at the bank, restrictions from the bank, or the wrong bank account number. Please notice that withdrawals requested must be addressed to the holder of this trading account. We are unable to transfer your funds to a third party. If the reason for the deposit failure is not one of the ones mentioned above, please contact our support team for assistance.

Are there any fees for deposits?

Dupoin does not impose any charges on deposits. However, your bank may apply extra transaction charges, please refer to the actual amount received.

How long does it take for deposits to be credited to the account?

Your balance will be updated as soon as it is successfully verified with the bank. Please allow 2-4 business days for processing.

What deposit methods does the platform offer, and how can I deposit?

You can make deposits via bank transfer to our bank account in USD.

Withdrawing Funds

Are there any withdrawal fees?

Dupoin does not impose any charges on withdrawals. However, international bank wire transfers may incur fees charged by your bank.

How long does it take for withdrawals to be processed?

Withdrawals are generally processed during banking hours, Monday to Friday, between 8:00 AM and 2:00 PM or 3:30 PM, depending on the respective bank in Cambodia. However, large withdrawal amounts may experience some delays depending on the submission time and the bank's processing schedule. The actual processing time for interbank transfers will apply.

Can I submit a withdrawal request immediately after the deposit is credited to my account?

Generally, clients can submit a withdrawal request immediately or within one hour at the latest.

What should I do if the withdrawal shows successful, but the funds have not arrived in my bank account?

Withdrawals will be processed during office operational hours. If it has been declared successful but the funds have not entered your account, it may be due to differences in the requirements of each bank.

Why did my withdrawal request fail?

It could be that your withdrawal request was incorrectly addressed to someone else other than the holder as we are unable to transfer funds to a third party. Your withdrawal request could also fail if there are insufficient funds available in your account. If you are still having difficulties, please contact our Customer Services and we will assist you as soon as possible.